If you wish to remove all paired Bluetooth devices or are experiencing issues while trying to connect, you can reset Beoplay Eleven to factory settings as described below: 

1. Remember to fully charge your Beoplay Eleven.
- Connect the USB-C cable to your charging case and to a charging adapter. 

2. The light indicator pulses amber which indicates that Beoplay Eleven are charging. 

3. The charging time is approximately 2 hours. 

4. When the charging case is fully charged (100% battery), the indicator becomes solid green for 3 seconds. 

1	Place both earphones in the charging case and close the case lid. Fully open the charging case lid*.
2	Tap and hold on the touch field on both the left and right earphone for 8 seconds. After 2 seconds, Bluetooth pairing mode will be triggered (light indicator pulsing white). Keep holding on the touch fields. After 8 seconds, the light indicator will flash amber before turning solid amber, at which point you can let go of the touch fields.

Once the light indicator has turned off, the factory reset has completed.

Beoplay Eleven have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.

Click here for instructions on how to establish a new Bluetooth connection.

*Be careful not to use force. Opening the lid more than 90 degrees may cause scratch marks on the charging case.