If you have lost one of your Beoplay EX earphones, a replacement earphone is available for purchase here or from your Bang & Olufsen retailer.
Note! Pairing a replacement earphone requires following specific guidelines, and it is only possible to use a specific replacement earphone. Using a random single earphone will not work.
Prerequisites
- Bang & Olufsen app (version 5.3 or higher)
- Charging case software version 5.1.3 or higher
- Earphone software version 5.7.4 or higher
- Charging case and earphones fully charged
Pairing procedure
Follow the description matching your product's software versions. Click to expand the text.
Case software 5.1.3, earphone software 5.7.4 ⬇
-
Make sure the original earphone is placed in the charging case with
the
lid closed.
If you have the defective earphone, ensure that it is placed out of range of your mobile device or switched off, e.g. stored in another charging case. - Open the Bang & Olufsen app.
- Open the charging case lid.
-
Wait for the app to connect with Beoplay EX.
Do not proceed until you see a battery status for both the case and the earphone. You may need to refresh the page by swiping down. - Place the replacement earphone in the charging case.
- Select 'Settings'.
- Select ‘Replace earbud’.
-
Follow the instructions displayed on the screen.
Close the charging case lid, then wait approx. 3 seconds for the light indicator to turn off before opening the charging case lid again. - Wait for the light indicator to start flashing blue (approx. 1 minute).
-
Tap on ‘Done’ and go to Bluetooth settings to pair with your device
again.
Forget the previous connection.
Shortly turn off Bluetooth and turn it on again to connect with Beoplay EX. - The earphones should now be successfully paired.
Case software lower than 5.1.3 and/or earphone software lower than 5.7.4 ⬇
-
Make sure the original earphone is placed in the charging case with
the
lid closed.
If you have the defective earphone, ensure that it is placed out of range of your mobile device or switched off, e.g. stored in another charging case. - Open the Bang & Olufsen app.
- Open the case lid.
- Wait for the app to connect with Beoplay EX. Do not proceed until you see a battery status for both the case and the earphone. You may need to refresh the page by swiping down.
- Place the replacement earphone in the charging case.
- Select 'Settings'.
- Select ‘Replace earbud’.
-
Select ‘Update Case’ and follow the instructions displayed on the
screen.
The case will now update. -
Follow the instructions displayed on the screen to proceed with the
earphone
pairing.
a. If the software version of the original earphone was 5.7.4 or higher, the earphones should now be paired.
b. If the software version of the earphone was lower than 5.7.4, we highly recommend updating your Beoplay EX to the latest software to ensure full functionality of your newly paired earphones.
Proceed to update by tapping on ‘Update now’ and following the instructions on the screen. - Close the charging case lid, then wait approx. 3 seconds for the light indicator to turn off before opening the case lid again.
- Wait for the light indicator to start flashing blue (approx. 1 minute).
-
Tap ‘Done’ and go to Bluetooth settings to pair with your device
again.
a. Forget the previous connection.
b. Shortly turn off Bluetooth and turn on again to connect with Beoplay EX. - The earphones should now be successfully paired.
