This article offers troubleshooting tips for the following issues related to Beoremote One BT:
- One of more remote controls connected to one product stops working.
- The remote control does not react when you press a button.
Please note that if "Updating..." or "..." is shown in the remote control display when pressing a button, the remote control is currently being updated by the product. Wait for the update to complete. - When you press the TV or MUSIC button, only "TV" or "MUSIC" is displayed, and the connected product does not respond to remote commands.
Please follow the below steps in the exact order they are listed.
Change product
Select a different product on Beoremote One BT and change back again by performing the following sequence:
- Press the LIST button.
- Press the Up button.
- Enter the menu and select BeoVision
Then:
- Press the LIST button.
- Press the Up button.
- Enter the menu and re-select the TV originally operated by Beoremote One BT.
Reboot Beoremote One BT
Beoremote One BT can be rebooted in two ways:
- For Beoremote One with a software (APP) version 2.8.52 or higher*:
- Press LIST and select Settings - Advanced - Reboot.
- Alternative:
- Remove the keypad using a paper clip or similar and re-insert - follow the instructions shown in this quick guide.
Ensure that the product you wish to control is selected, when the remote is rebooted. Follow the steps in the 'Change product' section to select the product.
Reboot the product
In some cases, disconnecting the product from and reconnecting to the mains might solve the issue.
Pair Beoremote One BT again
If a reboot of Beoremote One does not resolve the issue, pairing it again may help:
- First remove the product from Beoremote One by pressing LIST and selecting Settings - Pairing - Remove.
- Select the product to remove.
- On the product that you have just removed from Beoremote One BT and now wish to reconnect, open for pairing by pressing and holding the Bluetooth button until the light indicator starts flashing blue.
- Then press LIST and select Settings - Pairing - Pair on Beoremote One BT.
Factory reset
A factory reset of Beoremote One BT is to be considered as a final resort.
- Press LIST and select Settings - Advanced - Factory Reset.
- On the product that you wish to control with Beoremote One BT, open for pairing by pressing and holding the Bluetooth button until the light indicator starts flashing blue. The Beoremote One BT will automatically connect.
*How to check the software version of Beoremote One BT:
Press LIST and select Settings and then Version. APP = software version.
