If you have lost one of your Beoplay Eleven earphones or your charging case, replacements are available for online purchase here (earphone) and here (charging case) or from your Bang & Olufsen retailer.
Note! Pairing a replacement earphone requires following specific guidelines, and it is only possible to use a specific replacement earphone. Using a random single earphone will not work.
Prerequisites
- Bang & Olufsen app (version 6.x.x or higher)
- Charging case software version 5.0.1 or higher*
- Earphone software version 5.1.9 or higher**
- Charging case and earphones fully charged
*Go to the Beoplay Eleven product page, select 'Settings' and 'Update case' to check the software version of the charging case and update, if applicable.
**Go to the Beoplay Eleven product page, select 'Settings' and 'Software update' to check the software version of the earphones and update, if applicable.
Earphone pairing procedure⬇
- Make sure the original earphone is placed in the charging case with the lid closed.
- Open the Bang & Olufsen app.
- Open the case lid, take out the original earphone and place it next to the case.
- In the Bang & Olufsen app, select the Beoplay Eleven product page.
- Scroll down to and select 'Settings'.
- Select ‘Replace earbuds’.
- Tap ‘Continue’.
- Follow the instructions displayed on the screen.
Click ‘Next’ to proceed. - We highly recommend updating Beoplay Eleven to the latest software to ensure full functionality of your newly paired earphones.
Proceed to update by tapping ‘Update now’. - On the next page, tap ‘Confirm and Update’
- The earphones will now update to the latest software version.
- After updating, the earphones should now be successfully paired.
Notes
The pairing process takes approximately 2-3 minutes during which time the light indicator flashes white.
If the process has not started within 8 minutes, try closing the charging case lid and opening it again. The light indicator may be solid pink until the pairing process starts.
Charging case pairing procedure⬇
- Open the Bang & Olufsen app.
- Place both earphones in the replacement charging case and keep the case lid open.
- In the Bang & Olufsen app, select the Beoplay Eleven product page.
- Scroll down to 'Settings'.
- Select ‘Replace case’.
- Tap ‘Start pairing’
- Follow the instructions displayed on the screen and tap 'Next'.
- A notification in the app will confirm the completed pairing process.
- Tap 'Done' and update the charging case if applicable.
