The earphones should be worn properly to ensure that nothing covers the earphones. If not fitted properly, it can impact the sound quality, the microphones and thereby also the ANC performance. Moreover, if not fitted properly, due to the built-in wear detect sensor in the earphones, the touch controls may be affected.
How to correctly fit your Beoplay Eleven
The intuitive touch field lets you answer calls by single press on the touch field of either earphone, and you can decline and end a phone call simply by double tapping on the touch field of either earphone.
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Accept a phone call |
Single tap on the touch field on either earphone to answer an incoming call. |
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End a phone call |
Double or triple tap on the touch field on either earphone to end an active phone call. |
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Decline a phone call |
Double or triple tap on the touch field on either earphone to reject an incoming phone call. |
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Volume control |
Note! Only possible when wearing both earphones.
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ANC / Transparency |
Tap and hold on the touch field on either earphone to toggle between ANC and Transparency. |
Note:
If there is no audio in your Beoplay Eleven, e.g. if you answer the call directly on your phone, open the sound mode (speaker selection) on your phone and select the setting that will transfer the call to the Beoplay Eleven. Alternatively, you can change the ‘Call Audio Routing’ setting to ‘Bluetooth Headset’ instead of ‘Automatic’ (applies to iPhone only).
Only phone calls and Facetime calls will be directed to the headset, not calls from VoIP services such as Microsoft Teams.
