Follow the instructions here to learn how to reset your Beoplay E8 2.0 to factory settings
1. Reset your Beoplay E8 2.0 by touching and holding both earbuds simultaneously for about 10 seconds until the indicator on the right earbud starts flashing red
2. Remove all previously paired connections of Beoplay E8 2.0 from your mobile device
3. Switch off your mobile device
4. Switch on your mobile device after 5 seconds
5. Set Beoplay E8 2.0 in pairing mode by touching and holding both earbuds for about 5 seconds and letting go when they start to flash blue
6. Beoplay E8 2.0 should become available for pairing in the list of Bluetooth devices on your mobile device. Tap to connect