There can be different explanations for this:
- The Transparency setting might be enabled in the Bang & Olufsen app. Please disable it to play your music at a normal volume level.
- Earwax could be blocking the sound. Please see our video instructions on how to clean your Beoplay E8 3rd Gen here.
- In addition, the mesh filter needs to be cleaned or changed. Please contact our customer care team for further assistance.