If you are experiencing issues while connecting your Beoplay E8 3rd Gen to your device, these may be some factors affecting the connectivity:
Interference with the Bluetooth signal:
Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. Wi-Fi routers, wireless keyboards, etc.). Switch off or remove other Bluetooth connections in the surroundings and check if this solves the issue. Alternatively, go to another location, such as an elevator or outside, where Bluetooth interference from other products is less likely and check if the connection works.
Distance between your Beoplay E8 3rd Gen and the Bluetooth device:
Make sure that you are facing the Bluetooth transmitting device (max distance is 10 meters and line-of-sight). Check if the problem is solved. See the illustration below for the ideal placement of your device relative to your Beoplay E8 3rd Gen.
The Beoplay E8 3rd Gen Bluetooth receiver is placed in the right earbud:
If you wear a smartwatch (e.g. an Apple Watch) on your left wrist and experience dropout issues, we recommend wearing the watch on your right wrist instead.
Bluetooth antennas in different PC and mobile units vary in quality. Try testing with another type of Bluetooth device, for example, another mobile phone.
Alternatively, you can click here to review the steps for a factory reset.
