Your Beoplay A9 4th Gen is not connected to the network and you must follow the procedure described below depending on whether you use it with a wired or a wireless connection. As there are many different types of networks and routers, you may have to modify certain settings of your network or router in order to connect your product.
To help you solve the problem, find below a list of troubleshooting tips for a wireless or wired connection.
If you use your Beoplay A9 4th Gen with a wireless connection
Check your product …
- Your music system must be updated with the latest software. See the guide for your music system or relevant FAQs.
- Make sure that your music system is within wireless range of the router.
- Allow the music system some time to receive an IP address.
- Make sure your music system is set up correctly in your network. See the guide for your Beoplay A9 4th Gen.
Check your network…
- Make sure that your wireless network is switched on.
- Make sure that you have entered the correct password for your wireless network during setup.
- A previously well-functioning setup may develop problems over time as surroundings change. Check your Ethernet connection or router. If the problem persists, contact your retailer.
Check your router…
- Note that some Beoplay A9 4th Gen models do not support the use of special characters in network name and password. Therefore, we recommend that the Network name (SSID) and password of your network only contain characters from Aa-Zz and numbers from 0-9.
- Your Beoplay A9 4th Gen may only be compatible with WLAN 802.11 b/g/a/n - 2.4/5 GHz. See the specifications for your product on www.bang-olufsen.com for more information.
- If you use more routers/access points, you must bridge the connection or use different SSID’s. Apple AirPort routers should join an existing network, if not given a different SSID.
- If applicable, it may help to ‘enable Multicast’ and/or ‘disable IGMP snooping/membership queries’ in the settings of your router.
- Change from automatic channel selection to a fixed channel where there are less wireless networks deployed, to reduce the interference.
If you use your B&O PLAY music system with a wired connection
- Make sure that the Ethernet cable is correctly plugged into your music system and your router.