You can create log files containing details about the performance of your product using the Bang & Olufsen app as follows:
Access the settings menu
- If your product has not been added to the Bang & Olufsen app, please learn how to do so here.
- From the front page of the app, tap the settings icon in the upper-right corner of the screen.
- Tap 'Products'
- Select the product you wish to create log files for.
- Tap 'Configure'.
- Select 'About'.
- Tap 'Diagnostics and usage'.
- Select 'Submit logfiles'.
- Tap on the 'Submit' button so our support team can receive the details and investigate the experienced issue.