In most cases, Earset can connect to computers with Bluetooth 4.0 and an A2DP Bluetooth profile, provided that the hardware and drivers of the computer are also compatible. However, the computer protocols in the market are inconsistent due to variations in the hardware used. Due to this inconsistency, we cannot guarantee that Earset can connect via Bluetooth to all computers.
In case you experience connection issues or Bluetooth signal dropouts, we recommend using an alternative Bluetooth transmitter such as the BT-W3 from Creative.
If you require further assistance, please feel free to contact our customer care team here. One of our representatives will be happy to assist you.
Note: Sound from Skype, Zoom or other video call software from a PC or Mac is not recognised by Earset as music. This means that power saving will be triggered after 15 minutes with no sound (music).
