I cannot use Bluetooth to stream to my Beoplay A6, what can I do?

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If you cannot pair your Bluetooth device with your music system:

  • Make sure that your music system is in pairing mode (product indicator is flashing blue slowly). From the factory, Beoplay A6 is always open for pairing.
  • Make sure that Bluetooth is activated on your device and that you have selected Beoplay A6 in the Bluetooth device list on your device and the connection has been confirmed by your device.

If you cannot connect your Bluetooth device to an already paired music system:

  • Make sure that Bluetooth is activated on your device and that you have selected Beoplay A6 in the Bluetooth device list on your device and the connection has been confirmed by your device.
  • If you have paired more than 8 devices, your Beoplay A6 automatically deletes the profile of the first paired device. However, Beoplay A6 may still appear in the Bluetooth device list on your device, but you will not be able to connect your device to Beoplay A6 until they have been paired again.

If you cannot stream from your Bluetooth device to your music system:

  • Make sure that Bluetooth is activated on your device and that you have selected Beoplay A6 in the Bluetooth device list on your device and the connection has been confirmed by your device.
  • Make sure that the device you want to hear music from is connected to your music system and that music is playing.
  • Make sure that the volume on the music system is turned up.
  • Turn up the volume on your Bluetooth device.

If the above troubleshooting tips did not resolve the issue, please try the following:

  • Your device may be out of range. Move it closer to your music system.
  • Switch off all other Bluetooth devices within range or disable their Bluetooth functionality if possible.
  • Move your device away from devices that generate interference, such as cordless phones, microwave ovens or other wireless equipment.
  • Switch your Bluetooth device off and back on.
  • Switch your music system off and back on.

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