A hardware reset can often solve an issue where Beolit 20 has stopped responding. In order to perform a hardware reset, insert the USB-C cable and connect it to a computer or power supply while simultaneously pressing and holding the power and volume + buttons until the light indicator on the top turns on.
To ensure reliable operations of Beolit 20, we recommend making sure it is always updated to the latest software version. The product settings page in the Bang & Olufsen app will show if a software update is available for your Beolit 20.
