Why did the software update of my Beoplay EQ stop during the updating process?

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It is important to charge your Beoplay EQ fully before initiating a software update. During the software update, make sure not to place the earphones in the charging case as this will switch them off and interrupt the software update. 

Please also ensure that nothing comes in direct contact with the touch field on the earphones as this may stop the update process.

Earphone light indicator

Earphone status

Green (flashing)

Earphone software update in progress

Green (solid, on for 5 seconds)

Software update is completed


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