How do I reset my Beoplay EQ to factory settings?


If you wish to remove all paired Bluetooth devices or are experiencing issues while trying to connect, you can reset Beoplay EQ to factory settings as described below.

Remember to fully charge your Beoplay EQ before proceeding:

- Connect the USB-C cable to your charging case and to a charging adapter.
- An orange flashing light indicates that they are charging.
- The charging time is approximately 2 hours.
- When the charging case is fully charged (100% battery), the indicator becomes solid green for 5 seconds.

Note: The maximum recommended charging adapter is 5V / 3A.

After fully charging Beoplay EQ, follow the instructions below to factory reset.

  1. 2Asset_2_3y.png 1 Place both earphones in the charging case while keeping the case lid open, and make sure that the case lid is fully open.
  2. 2 Allow for the battery status light indicator on the charging case to turn off after approx. 5 seconds. 
  3. 2Asset_1_3x.png 3
    Press and hold on the touch field of both the left and right earphone.

    After 6 seconds, Bluetooth pairing mode will be triggered (light indicator flashing blue). Continue holding the touch fields.

    Factory reset will complete after 20 seconds (light indicator flashing red).
    (Note: Once the light indicator on the charging case has flashed red 5 times, it will turn off, and the factory reset has completed.)

Beoplay EQ have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.

Click here for instructions on how to establish a new Bluetooth connection.


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