How do I reset the connection between Beoplay Portal PC PS and the dongle?

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To reset the connection with the dongle to factory settings, press the button on the dongle for 1.5 to 5 seconds.

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    Charge Beoplay Portal PC PS for at least 20 minutes.

    • Connect the included USB-A to USB-C cable to Beoplay Portal PC PS and to a charging adapter and connect the charging adapter to a power supply.
    • After charging your Beoplay Portal PC PS for 20 minutes, they are ready for the first-time setup.
    • Note: A charging adapter of a maximum of 5V / 3A can be used to charge your Beoplay Portal PC PS.
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    Switch on Beoplay Portal PC PS

    • To switch on your Beoplay Portal PC PS, simply press the Power button on the right earcup for 1.5 to 5 seconds and make sure that the headphones are switched on before continuing to the next step.
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    Forget the headphones on the dongle

    • Press and hold the button on the dongle for more than 8 seconds. The light indicator on the headphones will be solid white, and the light indicator on the dongle will pulse red.

    • Press the Power button on the headphones for less than 1.5 seconds to disconnect the dongle. After forgetting the dongle, they will start searching for a nearby dongle.

    • Now the light indicator on the dongle flashes white, indicating that it is searching for headphones to connect to.
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    • After resetting, and when the dongle and headphones are connected, the light indicator on the dongle will be solid white.

 

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