How do I replace one Beo Grace earphone or the charging case?

If you have lost one of your Beo Grace earphones or your charging case, replacements are available for online purchase here (earphone) and here (charging case) or from your Bang & Olufsen retailer.

Note! Pairing a replacement earphone requires following specific guidelines, and it is only possible to use a specific replacement earphone. Using a random single earphone will not work. 

Prerequisites

- Bang & Olufsen app (version 7.6.x or higher)
- Software version 2.0.9 or higher
- Charging case and earphones charged to at least 20%
- Not connected to app via Bluetooth

Pairing procedure

1. Make sure the replacement earphone is placed in the charging case with the lid closed.
2. Open the Bang & Olufsen app.
3. Make sure that Beo Grace are not connected to your device via Bluetooth.
4. Open the case lid.
5. In the Bang & Olufsen app, select the Beo Grace product page.
6. Scroll down to and select 'Settings'.
7. Select ‘Replacement’. 
8. Tap 'Start replacement'.
9. Tap ‘Pair’ when asked to pair via Bluetooth.
10. The replacement process starts with a software update to ensure full functionality of the paired earphones.
11. Once the update has completed, wait for the replacement process to complete.
12. Follow the instruction displayed on the screen, then tap on 'Done'.
13. Check that Beo Grace are in Bluetooth pairing mode (light indicator double pulsing white).
14. In the Bluetooth setting of the mobile device, forget previously paired Beo Grace earphones and cases.
15. Pair Beo Grace in the app again.