The earphones should be worn properly to ensure that nothing covers the earphones. If not fitted properly, it can impact the sound quality, the microphones and thereby also the ANC performance. Moreover, if not fitted properly, due to the built-in wear sensor in the earphones, the touch controls may be affected.
How to correctly fit your Beoplay EX
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The intuitive touch field lets you answer calls by single press on either right or left earphone, you can reject and end a phone call simply by double tapping either left or right earphone. |
Answer a phone call
- Single press on the touch field on the right or left earphone to answer an incoming call.
End a phone call
- Double press on the touch field on either the right or left earphone to end an active phone call.
Reject a phone call
- Double press on the touch field on either the right or left earphone to reject an incoming phone call.
ANC / Own Voice
- Single press on the touch field on the left earphone to toggle between Own Voice - ANC – Neutral.
Note:
If there is no audio in your Beoplay EX, e.g. if you answer the call directly on your phone, open the sound mode (speaker selection) on your phone and select the setting that will transfer the call to the Beoplay EX. Alternatively, you can change the ‘Call Audio Routing’ setting to ‘Bluetooth Headset’ instead of ‘Automatic’ (applies to iPhone only).
Only phone calls and Facetime calls will be directed to the headset, not calls from VoIP services such as Microsoft Teams.
