If you want to remove all paired Bluetooth devices or are experiencing issues with pairing, you can reset Beoplay Portal to factory settings as described below:
1 | Charge Beoplay Portal for at least 20 minutes
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2 | Switch on Beoplay Portal
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3 | Reset Beoplay Portal
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After resetting you will need to pair your Beoplay Portal to your mobile device again. This means that you need to remove the product from the list of paired Bluetooth devices on your mobile device before adding them again as well in the Bang & Olufsen app.
*Accepts up to 5 V / 3 A (15 W). You can safely use a higher‑wattage USB charger, but the product will draw a maximum of 15 W.
