To enjoy the latest features, we recommend that you always install the latest software version. You can update the software via the Bang & Olufsen app:
Select the product and tap “Product Settings -> Software -> Update Software”.
You can download the Bang & Olufsen app here:
You can also update using a Mac or Windows computer. Install the Beoplay Software Updater here and follow the steps below:
Open Beoplay Software Updater
• Select Beoplay H9i from the list of products.
• Click Download to start downloading the update.
Note: Download times may vary depending on your Internet connection.
Connect and reset your Beoplay H9i
• Connect the USB-C cable to your computer and then to your Beoplay H9i.
• Perform a factory reset by moving the switch to Bluetooth position and holding for about 12 seconds.
• Click Continue and wait for the update to finish.
• Disconnect the USB-C cable from your Beoplay H9i.
Your Beoplay H9i are now ready for use.
Note: You will have to establish a new Bluetooth connection to your favourite devices.
To learn how to pair your Beoplay H9i, click here.