Return online order

The Bang & Olufsen return process for orders placed on the Bang & Olufsen website depends on the country where you placed your order. So please read the below carefully to select the correct option applicable to your country.

If you bought your Bang & Olufsen product from one of our retailers or a third-party website, we refer to the return policy of the individual store or website and kindly ask you to contact the place of purchase for further assistance.

Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Slovenia, Slovakia, UK

Read more about our Online Return Policy applicable in these countries.

If your order meets the requirements, you can return it for a refund within 30 days of delivery using the pre-paid shipping label that was included with your order.

Be aware that if you live outside of the UPS collection route, and a collection by UPS therefore cannot be offered, the product should be sent or dropped off at the nearest UPS location. You will receive information if UPS cannot collect your product.

Canada & USA

Read more about our Online Return Policy.

If your order meets the requirements, you can return it for a refund within 30 days of delivery. Just submit our online order return form with all the needed information and we will get back to you as soon as possible.

ONLINE ORDER RETURN →

Be aware that if you live outside of the UPS collection route, and a collection by UPS therefore cannot be offered, the product should be sent or dropped off at the nearest UPS location. You will receive information if UPS cannot collect your product.

Australia, Japan, Korea, Singapore, South Africa, United Arab Emirates

Each of the specified countries has its own Online Return Policy. Your order confirmation email will include a link to the Online Return Policy applicable to your order.

Contact Bang & Olufsen Customer Care in your country directly. Please use the contact information found on our Contact Us page

 


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