If you want to remove all paired Bluetooth devices or are experiencing issues, you can reset Beoplay M5 to factory settings as described below:
Switch on Beoplay M5
• Connect the included power cable to the mains supply.
• Once powered on, the connectivity indicator and product indicator will flash white for 1 minute.
• After 1 minute, the connectivity indicator will turn orange, and a sound prompt will be heard. This indicates that Beoplay M5 is ready to be reset.
Reset Beoplay M5
• Press and hold the configuration button (D) for more than 5 seconds to trigger a factory reset. Close and open the Bang & Olufsen app to set up Beoplay M5 again.
Learn how to set up Beoplay M5 here.