If you wish to remove all paired Bluetooth devices or are experiencing issues while trying to connect, you can reset Beo Grace to factory settings as described below: 

1. Remember to fully charge your Beo Grace.
- Connect the USB-C cable to your charging case and to a charging adapter. 

2. The light indicator pulses amber which indicates that Beo Grace are charging. 

3. The charging time is approximately 1 hour 30 minutes. 

4. When the charging case is fully charged (100% battery), the indicator becomes solid green. 

1	Place both earphones in the charging case and close the case lid. Fully open the charging case lid.
2	Press and hold the button on the charging case for 15 seconds. After 5 seconds, Bluetooth pairing mode will be triggered (light indicator pulsing white).  Keep pressing the button. After 11 seconds, the light indicator will flash amber before turning solid amber after 15 seconds, at which point you can let go of the button.

Once the light indicator has turned off, the factory reset has completed.

Beo Grace have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device and the Bang & Olufsen app before being added again.

Click here  for instructions on how to establish a new Bluetooth connection.