We recommend that you charge your Beoplay EQ before using them for the first time. Use the Google Fast Pair* feature to discover nearby Bluetooth devices, making it easier for you to get connected right from the start.

Also, we recommend you set up your Beoplay EQ in the Bang & Olufsen app. If not already installed, you can download the app below.

Note: Always remember to update your product to the latest software. We are committed to continuously work on improvements, so if you experience any issues with your Beoplay EQ, please try updating to the latest software. If the issue persists, please contact our Customer Care who is ready to help you 24/7.

*Supported from software version 6.1.2

1. 1

   Charge Beoplay EQ for at least 20 minutes

   • Place both earphones in the charging case and close the case lid.
   • Connect the included USB-A to USB-C cable to your charging case and to a charging adapter and connect the charging adapter to a power supply.
   • After charging your Beoplay EQ for approximately 2 hours using the included USB cable or 2.5 hours using a QI-certified wireless charging pad, they are now ready for the first-time setup.
     Note: A charging adapter of a maximum of 5V / 3A can be used to charge your Beoplay EQ.
2. 2

   Setup in the Bang & Olufsen app

   • Download the Bang & Olufsen app if not already installed on your device. In the app, you can add Beoplay EQ and from there you can update the software, create your own sound profile in Beosonic, and more.
3. 3

   Switch on Beoplay EQ

   • Remove both earphones from the charging case to switch them on.
   • The light indicator will turn white and then blue, and a sound is heard, which indicates that your Beoplay EQ are automatically entering Bluetooth pairing mode when being set up for the first time.
4. 4

   Connect to your favourite device

   • Turn on Bluetooth on your device (phone, computer, tablet, etc.) to scan for new devices.
   • Beoplay EQ will appear as an available connection.
   • Tap Beoplay EQ to connect.
   • Your Beoplay EQ are now ready for use.
     Note: When switched on, they will attempt to reconnect to previously paired devices automatically.

1. 5

   Alternative Bluetooth pairing procedure

   • Place both earphones in the charging case and close the case lid.
   • Now fully open the case lid.
   • Allow for the battery status light indicator on the charging case to turn off after approx. 5 seconds. If the battery status light indicator does not turn off, close the case lid and open it fully again.
   • Once the battery status light indicator has turned off, press and hold the touch field on both the left and right earphone for 6 seconds to trigger Bluetooth pairing mode.
   • The light indicator on the charging case will flash blue until paired successfully. Beoplay EQ are ready to be connected to your device (phone, computer, tablet, etc.)
   • If not paired with a device within 1 minute, Beoplay EQ will go out of pairing mode, and you will have to start over again.
     Note: Make sure that the earphones are removed from the charging case to initiate the alternative Bluetooth pairing procedure.

If your device is already paired with and connected to Beoplay EQ, and you would like to Bluetooth pair with another device, you can initiate Bluetooth pairing from the Bang & Olufsen app. Once Beoplay EQ are added to the app and selected, you are directed to the product page as shown below. 

Beoplay EQ call controls