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Beoplay EX first-time setup

Beoplay_EX_0001.png

We recommend that you charge your Beoplay EX before using them for the first time. Use the Microsoft Swift Pair or Google Fast Pair feature to discover nearby Bluetooth devices, making it easier for you to get connected right from the start. 
Also, we recommend you set up your Beoplay EX in the Bang & Olufsen app (see step 3.)

If not already installed, you can download the app below.

 

    App in China QR.png

 

Note: Always remember to update your product to the latest software. We are committed to continuously work on improvements, so if you experience any issues with your Beoplay EX, please try updating to the latest software. If the issue persists, please contact our Customer Care who is ready to help you 24/7.

 

1

Charge Beoplay EX for at least 20 minutes

  • Place both earphones in the charging case.
  • Connect the included USB-A to USB-C cable to your charging case and to a charging adapter and connect the charging adapter to a power supply.
  • After charging your Beoplay EX for approximately 1 hour and 30 min. using the included USB cable or 2 hours and 15 min. using a QI-certified wireless charging pad, they are now ready for the first-time setup.
  • Charge the charging case every 14 days for optimal battery performance.

    Note: A charging adapter of a maximum of 5V / 3A can be used to charge your Beoplay EX

2

Switch on Beoplay EX

  • When opening the lid of the charging case for the first time, the earphones will automatically enter Bluetooth pairing mode. The light indicator on the charging case will flash blue.
    Note: Make sure that the earphones stay in the charging case

3

Setup in the Bang & Olufsen app

  • Download the Bang & Olufsen app if not already installed on your device. In the app, you can add Beoplay EX and from there you can update the software, create your own sound profile in Beosonic, and more.

 

   

 

Alternative Bluetooth pairing procedure

  • If your device is already paired with and connected to Beoplay EX, and you would like to Bluetooth pair with another device, you can initiate Bluetooth pairing from the Bang & Olufsen app. Once Beoplay EX are added to the app and selected, you are directed to the product page.

4

Connect to your favorite device

  • Turn on Bluetooth on your device (phone, computer, tablet, etc.) to scan for new devices.
  • Beoplay EX will appear as an available connection.
  • Tap Beoplay EX to connect.
  • Your Beoplay EX are now ready for use, and you can now take them out of the charging case
Discovering Bluetooth devices on device

 

Note: When switched on, they will attempt to reconnect to previously paired devices automatically.

How to correctly fit your Beoplay EX

Beoplay EX call controls

 

Note: Images shown are for illustration purposes only and may not be an exact representation of the current app version.

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