A replacement charging case or earphone can only be paired when your Beo Grace have software version 2.0.9 or higher installed.
You can check the software version in the Bang & Olufsen app.
If the software version installed on your Beo Grace is lower than 2.0.9, it will not be possible to pair a replacement earphone or charging case.
What should I do next?
Verify the software version of your Beo Grace in the Bang & Olufsen app.
- If the software version is 2.0.9 or higher, please follow the pairing instructions provided with your replacement earphone or charging case.
- If the software version is lower than 2.0.9, please contact Bang & Olufsen Customer Care for assistance.
Please note that you may be asked to provide proof of purchase for the replacement earphone or charging case.
