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Beocom EX first-time setup

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We recommend that you charge your Beocom EX before using them for the first time.

Also, we recommend you set up your Beocom EX in the Bang & Olufsen app (see step 3.) . If not already installed, you can download the app below.

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Note: Always remember to update your product to the latest software. We are committed to continuously work on improvements, so if you experience any issues with your Beocom EX, please try updating to the latest software. If the issue persists, please contact our Customer Care who is ready to help you 24/7.

 

1

Charge Beocom EX for at least 20 minutes

 

   
 
  • Place both earphones in the charging case.
  • Connect the included USB-A to USB-C cable to your charging case and to a charging adapter and connect the charging adapter to a power supply.
  • After charging your Beocom EX for approximately 1 hour and 30 min. using the included USB cable or 2 hours and 15 min. using a QI-certified wireless charging pad, they are now ready for the first-time setup.
  • Charge the charging case every 14 days for optimal battery performance.

    Note: A charging adapter of a maximum of 5V / 3A can be used to charge your Beocom EX.
 

 

2

Switch on Beocom EX

 

 

 

 

  • When opening the lid of the charging case for the first time, the earphones will automatically enter Bluetooth pairing mode. The light indicator on the charging case will flash blue.
    Note: Make sure that the earphones stay in the charging case

 

  • Beocom EX support connection to Beocom Link A or Beocom Link C which is paired with the earphones. This means that when the dongle is inserted into a USB port, and Beocom EX are switched on, the two will automatically connect to each other during first-time setup.
  • The light indicator will start flashing blue which indicates that pairing mode is now active, and Beocom EX are ready to be connected to your device (phone, computer, tablet, etc.)
  • If you wish to connect your Beocom EX to other devices such as a phone or tablet, please see step 4

     

    Note: After the first-time setup, you do not need to set your earphones in Bluetooth pairing mode to establish a connection. The dongle and the earphones will remember the previously established connection.

 

3

Setup in Bang & Olufsen app

 

 

 

 
  • Download the Bang & Olufsen app if not already installed on your device. In the app you can add the product and from there you can update the software, create your own sound profile in Beosonic and much more.
  • Your new Beocom EX will automatically appear when opening the app and ask if you wish to set them up.

 

4

Initiate Bluetooth pairing

 

 

 
  • If you wish to Bluetooth pair to another device after first-time setup, simply follow the instructions below:
  • Press and hold the touch-field on both the left and right earphones for 6 seconds to trigger Bluetooth pairing mode.
  • The light indicator on the charging case will flash blue until paired successfully. Beocom EX are ready to be connected to your device (phone, computer, tablet, etc.)
  • If not paired with a device within 1 minute, Beocom EX will go out of pairing mode, and you will have to start over again.
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5

Connect to your favourite device

 

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  • Turn on Bluetooth on your device (phone, computer, tablet, etc.) to scan for new devices.
  • Beocom EX will appear as an available connection.
  • Choose Beocom EX to connect.
 
   

Your Beocom EX are now ready to be used.

Note: When switched on they will attempt to reconnect to previously paired devices automatically.

 

Note: Images shown are for illustration purposes only and may not be an exact representation of the current app version.

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