If you want to remove all paired Bluetooth devices or are experiencing issues while trying to connect, you can reset Beocom EX to factory settings as described below: 

1. Remember to fully charge your Beocom EX.
- Connect the USB-C cable to your charging case and to a charging adapter.* 

2. An orange flashing light indicates that they are charging. 

3. The charging time is approximately 2 hours. 

4. When the charging case is fully charged (100% battery), the indicator becomes solid green for 5 seconds. 

Factory reset will complete after 20 seconds (light indicator flashing red)
Note: Once the light indicator on the charging case has flashed red 5 times, it will turn off, and the factory reset has completed.

Beocom EX have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.

Click here for instructions on how to establish a new Bluetooth connection.

*Accepts up to 5 V / 3 A (15 W). You can safely use a higher‑wattage USB charger, but the product will draw a maximum of 15 W.

**Be careful not to use force. Opening the lid more than 90 degrees may cause scratch marks on the charging case.