I have a problem connecting my Beosound 1 to Wi-Fi. What can I do?

If you experience difficulties connecting your Beosound 1 to Wi-Fi, you may find the below tips useful:

  1. Reset
    - Reset Beosound 1 (learn how to reset Beosound 1 here).
    - Restart your mobile device and ensure it is connected to the same Wi-Fi network as Beosound 1.
    - Open the Bang & Olufsen app to set up Beosound 1 again.
  2. Incorrect password
    - If you enter an incorrect password during setup, you will need to perform a factory reset 
    - Once reset, close and open the Bang & Olufsen app to set up Beosound 1 again.
  3. Network names containing special characters
    - Wi-Fi network names that contain special characters are not supported by Beosound 1. If your Wi-Fi network name contains special characters, remove them before connecting your Beosound 1. Alternatively, connect to a different network.
  4. Bluetooth 
    - We recommend setting up Wi-Fi before pairing Beosound 1 with Bluetooth devices. If an error occurs, reset Beosound 1 to factory settings to remove all paired devices and set up Beosound 1 once again.
  5. Cabled connection
    - If you still experience Wi-Fi issues, connect Beosound 1 to a router using an RJ45 Ethernet cable and follow the setup procedure to test the wireless setup. If you are able to set up Beosound 1 when connected to the router via cable, try changing the Wi-Fi channel on the router to one that is less crowded.

If you are still experiencing difficulties, please contact our support team here.

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