My friends cannot hear me while using the Beoplay Portal during a game. What can I do?


If you are experiencing audio issues while in a multiplayer game or party chat, first try exiting and rejoining the game or chat. If that does not resolve the issue, restart both devices and check that your network connection is stable. You may also want to see if the issue is specific to one game in particular, or if it occurs in multiple chat situations. If none of these steps corrects the problem, perform a hard reset of the Beoplay Portal, click here for more details.

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